All goods purchased online may be returned within 14 days if melt deem them to be perfectly intact and showing no signs of having been worn. However, for hygiene reasons, earrings can not be returned.
melt must be notified of the return of the goods beforehand by email to the following address: firstname.lastname@example.org. The email needs to be entitled ‘Return’ with your order number.
You will need to cover the costs of postage for returns and ensure that you obtain proof of postage. All returns are to be carefully packaged in a bubble protected envelope or in a parcel.
Once melt has received your returned purchase, you will be refunded using your original method of payment.